Privacy Policy
Last updated: May 2025
What does this notice cover?
This notice describes how AI TUTOR PRO LTD (also referred to as "AITutor.pro", "we", "us", or "our") will make use of your personal data when you use our website (the "Site") and our web application (the "Platform").
We are the data controller for your personal data and have registered with the UK Information Commissioner's Office (Application number: C1689324, payment confirmed May 2025).
Contact us
If you have questions about this privacy notice or wish to contact us for any reason in relation to our personal data processing, please contact us at info@aitutor.pro.
Personal data we may collect about you
We collect and process personal data about you when you interact with us and our Platform and when you purchase services from us. This includes:
| Category | Details |
|---|---|
| Account Information | Your name, email address, username and password |
| Educational Data | Subjects and exam boards you're studying, learning progress, quiz scores, flashcard performance, topics completed |
| Payment Information | Your subscription type and status (payment details are securely processed by Stripe - we don't store card information) |
| Device Information | IP address, browser type, device type, and technical information about your access to our Platform |
| AI Interaction Data | Feedback you specifically choose to submit (we do NOT store general chat history) |
| Usage Data | Login times, features used, time spent on Platform, learning patterns |
More information on AI functionality
Our Platform uses advanced AI models (including technology from OpenAI and Anthropic) to provide personalised tutoring assistance. Our AI features allow you to:
- Ask questions about specific topics and receive instant explanations
- Get help understanding complex concepts aligned to your exam specifications
- Receive guidance tailored to your exam board's mark schemes
- Access personalised learning support available 24/7
Important: We do NOT store your AI chat conversations. Chat data is only saved when you specifically choose to submit feedback on a response. We do not use your personal conversations to train AI models.
How do we use this information, and what is the legal basis for this use?
| Purpose | Legal Basis | Personal Data Used |
|---|---|---|
| To create your account and provide tutoring services | Performance of our contract with you | Account Information, Educational Data |
| To process payments and manage subscriptions | Performance of our contract with you | Account Information, Payment Information |
| To track your learning progress and provide personalized recommendations | Performance of our contract with you | Educational Data, Usage Data |
| To ensure Platform security and prevent fraud | Our legitimate interest in Platform security | Account Information, Device Information |
| To respond to support queries | Our legitimate interest in providing customer service | All categories as relevant |
| To send service updates and educational tips | Your consent (which you can withdraw anytime) | Account Information |
| To improve our Platform and develop new features | Our legitimate interest in improving our service | Usage Data (anonymized where possible) |
| To comply with legal obligations | Legal obligation | All categories as required |
How we share your personal data
We share your data only with:
| Recipient | Purpose | Data Shared |
|---|---|---|
| Stripe | Payment processing | Name, email, subscription details |
| OpenAI and Anthropic | To provide AI tutoring functionality | Your questions (no personal identifiers shared) |
| Supabase | Authentication and data storage | All data categories (as our secure database provider) |
| Parents/Guardians | Upon verified request regarding their child | Educational Data, Usage Data |
| Law enforcement | If legally required | As required by law |
We will NEVER sell your personal data to third parties or use it for advertising purposes.
International data transfers
Your data may be processed outside the UK by our service providers (OpenAI and Anthropic in the US, Supabase servers). We ensure appropriate safeguards through:
- Standard contractual clauses
- Ensuring providers comply with adequate data protection standards
Your rights
Under UK GDPR, you have the right to:
- Access your personal data
- Rectify any inaccurate data
- Erase your data ("right to be forgotten")
- Restrict processing in certain circumstances
- Object to processing based on legitimate interests
- Data portability to transfer your data
- Withdraw consent for marketing communications
To exercise any of these rights, email us at info@aitutor.pro.
Children's privacy
Our Platform is designed for students aged 15-18. We take special care to protect younger users:
- We collect only necessary information for educational purposes
- We don't use data for advertising or profiling
- We implement high privacy defaults
- Parents can request access to their child's data (see "Parental Rights" below)
Parental rights
Parents or guardians of users under 18 can:
- Request access to their child's learning data
- Request correction or deletion of their child's data
- Request a copy of their child's progress reports
To make a request, parents should email info@aitutor.pro with proof of guardianship.
Data retention
| Data Type | Retention Period |
|---|---|
| Active accounts | Kept while account is active |
| Inactive accounts | Deleted after 12 months of inactivity |
| Educational progress | Maintained while account is active & deleted after 12 months of account inactivity |
| AI feedback data | Kept for service improvement (anonymised after 6 months) |
| Deleted accounts | All personal data removed within 30 days |
| Payment records | 6 years (legal requirement) |
Security
We implement appropriate measures to protect your data:
- Encryption in transit and at rest
- Secure password requirements
- Regular security assessments
- Limited access controls
- Secure third-party processors
Cookies
We use only essential cookies to:
- Keep you logged in
- Remember your preferences
- Ensure Platform security
We don't use tracking or advertising cookies.
Marketing communications
With your consent, we may send:
- Product updates and new features
- Educational tips and revision advice
- Exam preparation reminders
You can unsubscribe anytime via email footer or account settings.
How to complain
First, contact us at info@aitutor.pro. If you remain unsatisfied, you can complain to:
Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, SK9 5AF
Helpline: 0303 123 1113
Website: ico.org.uk/make-a-complaint
Updates to this policy
We'll notify you of significant changes via email or Platform notification. Check the "Last updated" date above for the latest version.
All requested changes have been made. The privacy policy is now ready for your AI TUTOR PRO LTD platform.