Terms of Service

INTRODUCTION

These Terms of Service constitute a legally binding agreement between you and AI TUTOR PRO LTD (Company No. 16451175), a company registered in England and Wales with its registered office at 1-2 Johnston Road, Woodford Green, England, IG8 0XA ("AI TUTOR PRO", "AITutor.pro", "we", "us", or "our"). By accessing or using our online AI tutoring platform, you agree to be bound by these Terms of Service. If you do not agree to these Terms of Service, please do not access or use our services.

DEFINITIONS

1.1. "Agreement" means these Terms of Service together with our Privacy Policy.

1.2. "AI Outputs" means any content, answers, explanations, learning materials, assessments, or other outputs generated by our artificial intelligence systems.

1.3. "Individual Subscriber(s)" means an individual who has subscribed for a personal subscription to AITutor.pro.

1.4. "Intellectual Property Rights" or "IPR" means patents, rights to inventions, copyright and related rights, moral rights, trademarks, trade names and domain names, rights in get-up, goodwill and the right to sue for passing off, rights in designs, rights in computer software, database rights, rights to use and protect confidential information (including know-how and trade secrets), and all other intellectual property rights, whether registered or unregistered.

1.5. "Learning Data" means all information, data, and content generated during your use of AITutor.pro, including but not limited to your interactions, responses, performance metrics, and engagement patterns.

1.6. "AITutor.pro" means our online AI tutoring platform, operated via our Website, including all courses, features, and functionality.

1.7. "Privacy Policy" means the policy displayed on our Website detailing how we collect, use, and store your personal data.

1.8. "Student" means the individual using AITutor.pro under an Individual Subscriber account.

1.9. "Trial" means any free trial membership period offered by AITutor.pro.

1.10. "User" means any individual given access to AITutor.pro.

1.11. "Website" means our website at www.aitutor.pro or any other domain owned by AI TUTOR PRO LTD through which AITutor.pro is operated.

1.12. "you", "your", and "yours" refer to you as the person accessing our Website, AITutor.pro, opening an account with us, or any User.

LICENCE TO USE AITUTOR.PRO

2.1. Users are granted a limited, non-exclusive, non-transferable, revocable licence to use AITutor.pro for personal educational purposes only during the period for which they have paid.

2.2. Each Student must complete a registration profile with accurate information and select their subjects and exam boards. Credentials must be kept secure and must not be shared with any third parties.

2.3. Users are prohibited from sharing account details with others or allowing anyone else to use their account. We reserve the right to terminate accounts where credential sharing is detected.

2.4. You may access AITutor.pro from a maximum of five devices within a 30-day period. If you exceed this number, your account may be terminated.

2.5. You may not log into the AITutor.pro platform on more than one device at any given time.

2.6. You acknowledge that AITutor.pro is designed as a supplementary educational tool and is not a replacement for qualified human instruction or formal educational coursework.

OUR INTELLECTUAL PROPERTY RIGHTS

3.1. All Intellectual Property Rights in AITutor.pro, including all content, materials, algorithms, teaching methodologies, AI systems, interfaces, and our Website are owned by or licensed to AI TUTOR PRO LTD. Nothing in this Agreement transfers any ownership rights to you or any User.

3.2. You are not permitted to:

  • Copy, reproduce, distribute, modify, create derivative works, publicly display, or transmit any materials from AITutor.pro;
  • Download, store, or archive any substantial portion of content from AITutor.pro;
  • Use data mining, robots, or similar data gathering methods;
  • Remove any trademark or other proprietary notices;
  • Access or use our materials for any commercial purpose; or
  • Permit any third party to engage in any of the above activities.

3.3. AI TUTOR PRO™ is a trademark of AI TUTOR PRO LTD.

CONDITIONS OF USE

4.1. Access to our Website and AITutor.pro is granted on condition that you shall not:

  • License, sell, rent, lease, transfer, assign, distribute, host, or commercially exploit AITutor.pro;
  • Modify, make derivative works of, disassemble, decrypt, or reverse compile AITutor.pro or any part thereof;
  • Use AITutor.pro for any illegal, unethical, or unauthorised purpose;
  • Use any automated system including but not limited to robots, spiders, or offline readers to access AITutor.pro;
  • Submit or transmit harmful code, viruses, or other disruptive computer programming routines;
  • Interfere with or disrupt the integrity or performance of AITutor.pro;
  • Attempt to gain unauthorised access to AITutor.pro or its related systems or networks;
  • Harass, abuse, harm, stalk, threaten, or impersonate any other User;
  • Collect or harvest any personally identifiable information from AITutor.pro;
  • Use AITutor.pro in a manner that places excessive load on our infrastructure; or
  • Bypass the measures we may use to prevent or restrict access to AITutor.pro.

4.2. If you are under 13, please do not use the services, attempt to register, or send any personal information to us. If we discover we have unknowingly collected information from someone under 13, we will delete that information immediately.

4.3. You are prohibited from using AITutor.pro for developing your own or a third party's software or tutoring system.

SUSPENSION OR TERMINATION OF YOUR ACCOUNT

5.1. We reserve the right to suspend or terminate your access to AITutor.pro, without notice or refund, if we have reasonable grounds to believe that:

  • You have breached any provision of these Terms of Service;
  • Your continued access would cause harm to AITutor.pro, its Users, or third parties;
  • You have engaged in fraudulent or illegal activities; or
  • You have not paid any applicable fees or charges.

5.2. Upon termination:

  • Your right to access and use AITutor.pro will immediately cease;
  • We may delete or archive your account information;
  • No refunds will be issued for any remaining subscription period; and
  • All provisions of these Terms of Service which by their nature should survive termination shall survive.

TECHNICAL SUPPORT

6.1. For all operational queries related to AITutor.pro, please contact us via email at info@aitutor.pro. We aim to respond to all inquiries within 7 working days.

6.2. AITutor.pro is accessible from internet-enabled desktop computers, mobile devices, and tablets. We recommend using a high-speed broadband connection for optimal performance.

6.3. To ensure maximum functionality, we advise that Students use the latest version of their internet browser. Older browser versions may not display content correctly or may have limited functionality.

COMPLAINTS PROCEDURE

7.1. We take complaints seriously and aim to respond within 7 working days. Please email us at info@aitutor.pro with any complaints you may have regarding AITutor.pro.

7.2. In your complaint, please include:

  • Your full name and contact details;
  • Details of the issue, including dates and times;
  • Any relevant documentation or screenshots; and
  • How you would like us to resolve the matter.

DISCLAIMER AND LIMITATION OF LIABILITY

8.1. Educational AI Disclaimer - AITutor.pro employs artificial intelligence systems (including technology from OpenAI and Anthropic) to deliver personalised educational content. While our AI systems are designed to adapt to individual learning needs, we make no guarantee that:

  • The AI-generated content will be entirely error-free;
  • The tutoring approach will be optimal for every learner;
  • The content will perfectly align with specific examination board requirements;
  • Use of AITutor.pro will result in improved academic performance or examination results; or
  • The system will identify or address all learning difficulties.

8.2. Exam Board Disclaimer - AITutor.pro is an independent educational platform that operates entirely separately from any examination board. We have no formal contract, affiliation, endorsement, or association with AQA, Edexcel, OCR, or any other examination board mentioned on the platform. The examination boards do not manage or engage in any quality control of our services or content.

8.3. Content Accuracy - While content is developed to align with relevant curricula, curricula may change, and there may occasionally be discrepancies or delays in updating our content. It is your responsibility to verify any information against official curriculum materials or examination board specifications.

8.4. Limitation of Liability - To the fullest extent permitted by applicable law, AI TUTOR PRO LTD shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.

8.5. Maximum Liability - In no event shall our aggregate liability to you for all claims related to AITutor.pro exceed the amount paid by you to AI TUTOR PRO LTD during the twelve (12) months immediately preceding the date of the claim, or one hundred pounds sterling (£100), whichever is greater.

8.6. Use of AI - Users acknowledge that:

  • AI Outputs are generated algorithmically and may contain errors, omissions, or inaccuracies;
  • AI Outputs should be treated as learning aids rather than definitive answers;
  • AI Outputs are for personal educational use and should not be submitted as original work in academic settings;
  • We do not guarantee that AI Outputs will meet specific educational requirements;
  • We reserve the right to modify our AI systems without notice.

8.7. Statutory Rights - Nothing in these Terms of Service excludes or limits our liability for death or personal injury arising from our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

TERMS FOR INDIVIDUAL SUBSCRIBERS

9.1. Subscription and Registration

9.1.1 Any contract for the use of AITutor.pro is formed between you and AI TUTOR PRO LTD. You must provide accurate and complete information when subscribing. You confirm that you are over 18 years old and have the legal capacity to enter into a binding contract with us, or that you are the parent or legal guardian of a Student under 18 who will be using AITutor.pro.

9.1.2 To register, you must provide your full name and contact information, including a valid email address. Upon registration, we will send a confirmation email.

9.1.3 AITutor.pro is designed for exclusive use by the registered Student. Sharing of accounts is strictly prohibited.

9.2. Prices and Payment

9.2.1 All prices shown on the Website are accurate at the time of publication but are subject to change. AITutor.pro operates on a subscription basis with costs varying depending on the subscription type chosen.

9.2.2 Upon choosing to subscribe, you may be offered a 48-hour free trial period. Payment details must be provided at the time of registration. Following the trial period, the first payment will be automatically processed, with subsequent payments occurring as per your chosen subscription plan.

9.2.3 The trial is limited to one per person. We reserve the right to withdraw the trial at any time, particularly in cases of suspected abuse. We do not offer refunds on purchases made through the Website.

9.2.4 Payments are processed securely via Stripe. Ensure sufficient funds are available for each payment; failure to do so may result in suspension of access.

9.3. Using AITutor.pro

9.3.1 Upon registering, you can select appropriate subjects and exam boards. It is your responsibility to ensure the chosen content is appropriate for your studies.

9.3.2 Access to content is available as long as your subscription remains active. Content may evolve over time to reflect changes in curricula or examination specifications.

9.4. Cancellation Rights

9.4.1 The free trial period does not require cancellation as no payment details are collected and access automatically ends after 48 hours.

9.4.2 Once you have subscribed and provided payment details, you may cancel your subscription at any time before the next payment is due by logging into your account or by contacting us via email at info@aitutor.pro at least 48 hours before your payment is scheduled.

9.4.3 No partial refunds are issued for cancellations mid-billing cycle; service will continue until the end of the current billing period.

DATA PROTECTION AND PRIVACY

10.1. We collect and process certain personal information as described in our Privacy Policy. By using AITutor.pro, you consent to such processing and warrant that all data provided by you is accurate.

10.2. We are committed to protecting your personal data and complying with the UK Data Protection Act 2018 and UK GDPR. Please review our Privacy Policy for details.

10.3. Learning Data generated during your use may be used in an anonymised form for improving our services and enhancing our AI systems. You consent to such use provided that your personal identifiers are removed.

USER CONTENT AND FEEDBACK

11.1. You retain ownership of any content you submit to AITutor.pro. However, by submitting content, you grant us a worldwide, non-exclusive, royalty-free licence to use such content for the purposes of providing and improving AITutor.pro.

11.2. By providing feedback, you grant us an irrevocable, non-exclusive, royalty-free licence to use and incorporate your feedback into AITutor.pro without any obligation to compensate you.

SITE MAINTENANCE AND ALTERATION

12.1. We may need to withdraw, modify, discontinue or temporarily suspend aspects of AITutor.pro for maintenance or improvements.

12.2. AI TUTOR PRO LTD reserves the right to modify or remove any content on AITutor.pro with or without notice.

12.3. You agree that AI TUTOR PRO LTD will not be liable for any modification, suspension, or discontinuance of AITutor.pro.

REFUNDS

13.1. We do not offer refunds on purchases made through our Website. We provide a 48-hour free trial to help inform your decision before purchasing a subscription.

GENERAL LEGAL PROVISIONS

14.1. Changes to Terms - We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on the Website. Your continued use constitutes acceptance of the revised Terms.

14.2. Entire Agreement - These Terms of Service, together with the Privacy Policy, constitute the entire agreement between you and us regarding AITutor.pro.

14.3. Severability - If any provision is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

14.4. Governing Law - These Terms of Service are governed by the laws of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14.5. Contact Information - Questions about these Terms of Service should be sent to us at info@aitutor.pro.

Last Updated: May 2025

AI TUTOR PRO™ is a trademark of AI TUTOR PRO LTD. All rights reserved.